{"id":3159,"date":"2025-07-11T16:28:25","date_gmt":"2025-07-11T07:28:25","guid":{"rendered":"https:\/\/lomby.jp\/?page_id=3159"},"modified":"2025-07-11T16:30:44","modified_gmt":"2025-07-11T07:30:44","slug":"2024_10_minamiosawa","status":"publish","type":"page","link":"https:\/\/lomby.jp\/eng\/en\/project\/2024_10_minamiosawa\/","title":{"rendered":"PROJECT | Robot Delivery Trial for 7NOW Orders from 7-Eleven to Homes"},"content":{"rendered":"<section class=\"mb-40 s_mb-24 s_w-100 s_m-auto demo-top\">\n  <img decoding=\"async\" alt=\"7-Eleven commercial pilot photo\" class=\"\" src=\"\/wp-content\/themes\/lightning\/_g3\/assets\/images\/demo\/seven_top.webp\">\n<\/section>\n<ul id=\"breadcrumb_add\">\n  <li><a href=\"\/eng\/en\/\">Home<\/a><\/li>\n  <li><a href=\"\/eng\/en\/project\/\">Project List<\/a><\/li>\n  <li>Minami-Osawa commercial verification<\/li>\n<\/ul>\n    <section class=\"mb-160 s_mb-40\">\n        <div>\n          <p class=\"t-large mb-72 s_mb-40\">Commercial Trial of Robot Delivery for 7NOW Orders from Seven-Eleven Stores to Customers\u2019 Homes<\/p>\n        <\/div>\n        <div class=\"grid1_1 s_d-block\">\n          <div>\n            <div class=\"border-left mb-48 s_mb-16 pl-30\">\n              <p class=\"t-large\">ABOUT<\/p>\n            <\/div>\n            <table class=\"fadeIn fadeIn-up s_mb-24\" border=\"1\">\n              <tr style=\"border-top: 0;\">\n                <th style=\"border-top: 0;\" class=\"bold text-left w-25\">Overview<\/th>\n                <td style=\"border-top: 0;\" class=\"text-left w-75\">A commercial trial was conducted using the LM-R robot to deliver products ordered via the 7NOW service from the Seven-Eleven Minami-Osawa Station Store.<br>\n                  Two LM-R units were operated remotely to deliver goods directly to customers\u2019 doorsteps.<\/td>\n              <\/tr>\n              <tr>\n                <th class=\"bold text-left w-25\">Date<\/th>\n                <td class=\"text-left w-75\">October 10 (Tue) \u2013 December 24 (Sun), 2023<\/td>\n              <\/tr>\n              <tr>\n                <th class=\"bold text-left w-25\">Delivery Route<\/th>\n                <td class=\"text-left w-75\">Within a 2 km radius from the Seven-Eleven Minami-Osawa Station Store<\/td>\n              <\/tr>\n            <\/table>\n          <\/div>\n          <img decoding=\"async\" alt=\"7-Eleven commercial pilot photo\" class=\"pc-area w-90 s_w-100 ml-10 s_ml-0\" src=\"\/wp-content\/themes\/lightning\/_g3\/assets\/images\/demo\/seven_about_pc.webp\">\n          <img decoding=\"async\" alt=\"\u30bb\u30d6\u30f3\u30a4\u30ec\u30d67-Eleven commercial pilot photo\u30f3\u5546\u7528\u5b9f\u9a13\u5199\u771f\" class=\"sp-area w-90 s_w-100 ml-10 s_ml-0\" src=\"\/wp-content\/themes\/lightning\/_g3\/assets\/images\/demo\/seven_about_sp.webp\">\n        <\/div>\n      <\/section>\n      <section class=\"mb-160 s_mb-40\">\n        <div class=\"border-left mb-48 pl-30 s_mb-16\">\n          <p class=\"t-large\">BACKGROUND AND GOAL<\/p>\n        <\/div>\n          <div class=\"grid3_2 s_d-block mb-24\">\n            <img decoding=\"async\" alt=\"7-Eleven commercial pilot photo\" class=\"s_mb-16 w-90 s_w-100\" src=\"\/wp-content\/themes\/lightning\/_g3\/assets\/images\/demo\/seven_back.webp\">\n            <p>Minami-Osawa is located in the western area of Tama New Town, Japan\u2019s largest-scale new town developed across four cities: Hachioji, Inagi, Tama, and Machida.<br>\n              Over 40 years have passed since residents began moving into the area, and challenges have emerged around transportation and logistics infrastructure for the aging population.<br><br>\n              This commercial trial aimed to explore the potential of robot delivery in collaboration with 7NOW, a service that delivers groceries and daily necessities in as little as 30 minutes (as of that time).<br>\n              The trial was carried out in cooperation with Seven-Eleven Japan Co., Ltd., the Minami-Osawa Smart City Council, Urban Renaissance Agency (UR), and the Tokyo Metropolitan Housing Supply Corporation.\n            <\/p>\n          <\/div>\n        <\/section>\n        <section class=\"mb-160 s_mb-40\">\n          <div class=\"border-left mb-48 pl-30 s_mb-16\">\n            <p class=\"t-large\">Test Scenario<\/p>\n          <\/div>\n                <table class=\"w-80 m-auto fadeIn fadeIn-up\" border=\"1\">\n                  <tr style=\"border-top: 0;\">\n                    <th style=\"border-top: 0;\" class=\"w-15\">STEP<br><span class=\"t-m-large\">1<\/span><\/th>\n                    <td style=\"border-top: 0;\" class=\"\">Residents in the target area place orders via the 7NOW app and select robot delivery if desired.<\/td>\n                  <\/tr>\n                  <tr>\n                    <th class=\"w-15\">STEP<br><span class=\"t-m-large\">2<\/span><\/th>\n                    <td class=\"\">Store staff at Seven-Eleven pick and load the products into the LOMBY robot.<\/td>\n                  <\/tr>\n                  <tr>\n                    <th class=\"w-15\">STEP<br><span class=\"t-m-large\">3<\/span><\/th>\n                    <td class=\"\"> LOMBY operator remotely controls the robot from a control room to deliver the goods.<br>\n                      Customers receive a notification when the robot departs, and can track its location via GPS.<\/td>\n                  <\/tr>\n                  <tr>\n                    <th class=\"w-15\">STEP<br><span class=\"t-m-large\">4<\/span><\/th>\n                    <td class=\"\">Upon arrival at the destination (front door for houses, 1st floor entrance for apartment buildings), customers receive an SMS notification.<\/td>\n                  <\/tr>\n                  <tr>\n                    <th class=\"w-15\">STEP<br><span class=\"t-m-large\">5<\/span><\/th>\n                    <td class=\"\">Customers scan the QR code on top of the LOMBY robot to unlock the compartment and retrieve their items.<\/td>\n                  <\/tr>\n                  <tr>\n                    <th class=\"w-15\">STEP<br><span class=\"t-m-large\">6<\/span><\/th>\n                    <td class=\"\">The LOMBY robot returns to the store via remote control.<\/td>\n                  <\/tr>\n                <\/table>\n          <\/section>\n          <section class=\"mb-160 s_mb-104\">\n            <div class=\"border-left mb-48 pl-30 s_mb-16\">\n              <p class=\"t-large\">SUMMARY<\/p>\n            <\/div>\n                  <table class=\"w-80 s_w-90 m-auto fadeIn fadeIn-up\" border=\"1\">\n                    <tr style=\"border-top: 0;\">\n                      <th style=\"border-top: 0;\" class=\"w-30 bold text-left\">Target Users \/<br>Households<\/th>\n                      <td style=\"border-top: 0;\" class=\"\">Residents living within a 2 km radius of the Seven-Eleven Minami-Osawa Station Store<br>\n                        Estimated households: approx. 3,000<\/td>\n                    <\/tr>\n                    <tr>\n                      <th class=\"w-30 bold text-left\">Period \/ Operation Hours<\/th>\n                      <td class=\"\">October 10 \u2013 December 24, 2023 9:30 AM \u2013 10:15 PM<\/td>\n                    <\/tr>\n                    <tr>\n                      <th class=\"w-30 bold text-left\">Evaluation Points<\/th>\n                      <td class=\"\">In addition to evaluating the robot\u2019s fundamental functions, customers were surveyed about their experience with robot delivery.<br>\n                        Key areas of evaluation included:<br>\n                        \u30fb Advantages and disadvantages compared to human delivery<br>\n                        \u30fb Ease of the receiving process<br>\n                        \u30fb Reactions from residents (both users and non-users) during daytime and nighttime<br>\n                        \u30fb Perceived impact of robot deliveries on the community<\/td>\n                    <\/tr>\n                    <!--<tr>\n                      <th class=\"w-30 bold text-left\">\u7d50\u679c<\/th>\n                      <td class=\"\">\u914d\u9001\u56de\u6570\uff1a51\u56de\u3001\u8d70\u884c\u8ddd\u96e2\uff1a115km\u3001\u5e73\u5747\u901f\u5ea6\uff1a\u7d042.5km\/h<br>\n                      \u9060\u9694\u64cd\u4f5c\uff1aLOMBY\u5357\u5927\u6ca2\u30aa\u30d5\u30a3\u30b9\u304b\u3089\u9060\u9694\u64cd\u4f5c\u3067\u30bb\u30d6\u30f3-\u30a4\u30ec\u30d6\u30f3\u5357\u5927\u6ca2\u99c5\u524d\u5e97\u524d\u3067\u5f85\u6a5f\u4e2d\u306e\u6a5f\u4f53\u3092\u4f7f\u7528\u3057\u8d70\u884c\u3002<br>\n                    \u516c\u9053\u8d70\u884c\uff1a\u8b66\u5bdf\u5e81\u3001\u7ba1\u8f44\u8b66\u5bdf\u7f72\u3078\u6a5f\u4f53\u3001\u5b9f\u8a3c\u5b9f\u9a13\u5185\u5bb9\u306e\u8aac\u660e\u3092\u884c\u3044\u3001\u8a31\u53ef\u3092\u53d6\u3063\u305f\u4e0a\u3067\u8d70\u884c\u3092\u884c\u3063\u305f\u3002<\/td>\n                    <\/tr>-->\n                    <!--<tr>\n                      <th class=\"w-30 bold text-left\">\u8003\u5bdf<\/th>\n                      <td class=\"\">\u8d70\u884c\uff1a\u8ddd\u96e2\u3001\u901f\u5ea6\u3068\u3082\u306b\u554f\u984c\u306a\u304f\u8d70\u884c<br>\n                      \u9060\u9694\u64cd\u4f5c\uff1a\u554f\u984c\u306a\u304f\u9060\u9694\u64cd\u4f5c\u3092\u884c\u3048\u305f\u3002\u5c0f\u3055\u306a\u6bb5\u5dee\u3084\u5742\u9053\u3082\u554f\u984c\u306a\u304f\u8d70\u884c\u3067\u304d\u305f\u3002\u307e\u305f\u4eba\u306e\u591a\u3044\u99c5\u524d\u306e\u901a\u308a\u3084\u591c\u9593\u306e\u914d\u9001\u6642\u306e\u7167\u660e\u306e\u5c11\u306a\u3044\u5834\u6240\u3067\u3082\u554f\u984c\u306a\u304f\u8d70\u884c\u3067\u304d\u305f\u3002<br>\n                    \u516c\u9053\u8d70\u884c\uff1a\u6b69\u884c\u8005\u3084\u81ea\u8ee2\u8eca\u304c\u591a\u6570\u901a\u884c\u3059\u308b\u4e2d\u3067\u3001\u9060\u9694\u64cd\u4f5c\u306b\u3088\u3063\u3066\u8d70\u884c\u3059\u308b\u4e8b\u304c\u3067\u304d\u305f\u3002<\/td>\n                    <\/tr>-->\n                  <\/table>\n            <\/section>\n            <section class=\"mb-160 s_mb-40\">\n              <div class=\"border-left mb-48 pl-30 s_mb-16\">\n                <p class=\"t-large\">CUSTOMERS\u2019 OPINIONS<\/p>\n              <\/div>\n                <div class=\"grid2_3 s_d-block mb-24\">\n                  <img decoding=\"async\" alt=\"7-Eleven commercial pilot photo\" class=\"s_mb-16 w-90 s_w-100\" src=\"\/wp-content\/themes\/lightning\/_g3\/assets\/images\/demo\/seven_voice.webp\">\n                  <ul class=\"s_ml-20\">\n                    <li class=\"bullet\">\u201cRobot delivery would be especially helpful on rainy days or at night. I feel bad asking people to deliver in those conditions.\u201d<\/li>\n                    <li class=\"bullet\">\u201cI\u2019m looking forward to the service being fully implemented!\u201d<\/li>\n                    <li class=\"bullet\">\u201cThe voice was cute and made me feel attached to the robot. I also think children find it very approachable.\u201d<\/li>\n                    <li class=\"bullet\">\u201cMy children were excited to see the robot. Since some parts of the walkway are dark at night, its presence could also help with community safety. It\u2019s also handy when cooking feels like a burden or going out is difficult.\u201d<\/li>\n                    <li class=\"bullet\">\u201cThis was my first time using it. Since this area has many elderly residents and hilly terrain, I hope this service expands. The pedestrian walkways are well-maintained, so delivery should be smooth.\u201d<\/li>\n                    <li class=\"bullet\">\u201cThank you for letting us experience such cutting-edge technology. I was really excited waiting for the delivery, like a child! I believe this could be very useful for households with young children or elderly individuals. In the near future, I think robot deliveries will be a common sight. I\u2019m looking forward to it!\u201d<\/li>\n                    <li class=\"bullet\">\u201cEven when you\u2019re sick or not feeling well, being able to order and receive goods is extremely helpful.\u201d<\/li>\n                  <\/ul>\n                <\/div>\n              <\/section>\n              <section>\n              \n            <\/section>","protected":false},"excerpt":{"rendered":"<p>Home Project List Minami-Osawa commercial verification  [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2851,"parent":3044,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"_g3\/index-custom.php","meta":[],"_links":{"self":[{"href":"https:\/\/lomby.jp\/eng\/wp-json\/wp\/v2\/pages\/3159"}],"collection":[{"href":"https:\/\/lomby.jp\/eng\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lomby.jp\/eng\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lomby.jp\/eng\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lomby.jp\/eng\/wp-json\/wp\/v2\/comments?post=3159"}],"version-history":[{"count":2,"href":"https:\/\/lomby.jp\/eng\/wp-json\/wp\/v2\/pages\/3159\/revisions"}],"predecessor-version":[{"id":3163,"href":"https:\/\/lomby.jp\/eng\/wp-json\/wp\/v2\/pages\/3159\/revisions\/3163"}],"up":[{"embeddable":true,"href":"https:\/\/lomby.jp\/eng\/wp-json\/wp\/v2\/pages\/3044"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lomby.jp\/eng\/wp-json\/wp\/v2\/media\/2851"}],"wp:attachment":[{"href":"https:\/\/lomby.jp\/eng\/wp-json\/wp\/v2\/media?parent=3159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}